Also: a writer and photographer.
I’m honored to work with bleeding edge brands that empower customers and clients in optimizing their lives and businesses.
In each role, I’ve managed key operational, technical, and revenue-generating projects and initiatives.
Additionally, I've used my knowledge to help micro-businesses, non-profits, and solo entrepreneurs get their ideas off the ground.
Customer Experience
Squarespace
CX Operations Manager - Insights & Projects
2010-2011, 2013-2015
Shoutem
Director of CX
2011 -2013
Broadcast Media
XROCK - KDDX FM
On-Air Talent
2005 - 2010
Bachelors in Mass Communication
Marketing, Web Dev, and Broadcast emphasis
Black Hills State University
Hearts and Bones
Volunteer and Foster
Mar 2019 to Present
Product analysis & UX research
Squarespace, Webflow, Wordpress, and Shopify CMS fluent
Google Analytics, Tag Manager, and Optimize fluent
User behavior research using Amplitude and Mixpanel
HTML
CSS
JavaScript
React
Spanish (basic)
Croatian (bok)
A chance encounter with a chatty New Zealand bird reminded me to stop and enjoy travel's unique moments. Hear, and read about my favorite bird: the Tūī.
I'm currently on the search for my next big career opportunity. Here are seven skills I'd love to apply in a future role.
I was days away from living in Thailand, but gave up a short-term dream. Here's why...
Ideas are a dime a dozen. If you act on them, they become your most valuable possessions. Read about three products that help bring my thoughts and ideas to life.